Q1: How long before I receive my item?
A: Because most of items are shipped from China via Ocean Freight, it can take up to 6 weeks before the item reaches your local port. Smaller, lighter items under 20 lbs, are shipped via air freight and can reach a lot faster. All batteries, no matter the weight are shipped ocean freight.
Q2: Why do I have to wait so long?
A: To be able to offer you the best prices, out items come from China. However, if you wish to receive your items in a more timely manner, we can offer you different prices for the item from our US supplier. The cost on the the same item would be higher, but you would receive it in 2 weeks or less. Feel free to contact us for a quote on any item from our US supplier.
Q3: What payment method do you accept?
A: We accept all Major Credit Cards, Debit Cards, Wire Transfers, Certified Checks, Bitcoins, and Paypal on orders under $1,000.
Q4: Does my payment include shipping cost?
A: Yes and No. We offer free ocean shipping on complete solar panel systems ONLY. You are pay the shipping cost on all other items.
Q5: What about Customs and Import Taxes in my country?
A: You are responsible for all customs, duties and import taxes applied to your items once they have reached your country.
Q6: Do you ship to my country?
A: We ship to countries in North, Central and South America. The Bahamas and the Caribbean.
Q7: What is your Warranty Policy?
A: We offer manufacturer’s warranty as stated on the product.